IM Products - Presensoft™ IM Caller ID |
Building Trusted Relationships with
Secure Real Time Messaging |
Presensoft™ IM Caller ID is vendor agnostic and works with Presensoft IM Policy Manager as well as any IM monitoring software you are currently using.
In light of the growing demand for secure and efficient instant messaging in business
environments, Presensoft Inc proudly introduces the only messaging authentication
software available in the market – IM Caller ID, designed to empower companies
to build trusted instant messaging relationships.
Presensoft™ IM Caller ID helps organizations leverage
instant messaging software to protect messaging conversations
with authentication and encryption. Using the
most advanced IM security technology on the market, IM Caller ID will enable companies
to extend capabilities of Presensoft’s IM Policy
Manager software beyond the currently supported instant messaging
logging and compliance services.
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Presensoft™ IM Caller ID has three components: |
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Presensoft™ IM caller ID Company Portal where the company’s users can download their IM
Caller ID digital certificates. Users can also register
their instant messaging IDs using this portal. |
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Presensoft™ IM Caller ID Digital Certificates once installed on the user’s computer, automatically
applies while initiating instant messaging conversations
to authenticate the users and the company’s representatives,
with whom the users are chatting. |
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Presensoft™ IM Privacy Manager is the client software that
company's users and customer service representatives
can download quickly, easily, and free of charge. This client software is responsible for
running the two-way authentication process and securing
instant messaging conversations. |
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IM Caller ID works with AOL, MSN and Yahoo instant messaging
software.
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How Presensoft™ IM Caller ID Works: |
| With Presensoft™ IM Caller ID feature, users can have authenticated and
secured instant messaging conversations with customer service
representatives of companies that have implemented IM Policy
Manager with IM Caller ID. Users are issued an IM Caller ID certificate
to install on their computer. The IM Caller
ID certificate will enable users to digitally authenticate with
the company’s representatives. |
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Presensoft™ IM Caller ID Administrators can perform configuration and maintenance of all the IM
Caller ID installation. |
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Company Representatives can create and install certificates from an IM Policy
Manager client. |
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Company Contacts are given
a link to the company’s IM Caller ID website, from
where users can download the IM Caller ID certificate. To
install this certificate, the contacts also have to download
and install IM Privacy Manager™ software. |
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Before downloading the
certificate, users can register all instant messaging
user IDs with the IM Caller ID certificates. Whenever
users connect to messaging server using one of these registered
instant messaging IDs, the digital certificates are automatically
loaded and used for authentication.
At the start of a conversation, once user ID authentication
takes place based on the company’s IM Caller ID policy,
the company representative’s instant messaging window
will automatically show information about the user and the account
details. Similarly, the user’s instant messaging window
will show information about the company’s representative.
Presensoft™ IM Caller ID users can now have secure instant messaging conversations with customer support representatives without any online
security threats such as spoofing, phishing and impersonation.
Presensoft™ IM Caller ID administrators can use the IM Caller ID web console
to configure IM Caller ID settings and policies, issue certificates
to users, approve and block users.
Administrators can also run a certificate usage report, to monitor conversations with external users and review
the authentication usage by representatives.
By enabling this feature in IM Policy Manager, companies can not
only achieve compliance in their corporate privacy and security
policies but will also benefit from instant messaging for enhancing
business efficiency and productivity. |
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| Click
here to request a free trial of Presensoft™ IM Caller ID |
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Secure Instant Messaging Solutions |
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